Frequently Asked Questions
Everything you need to know about our handcrafted leather goods and services.
What kind of leather do you use for your products?
We use premium, high-quality genuine leather sourced ethically. Each piece is handcrafted to highlight the natural grain and texture, ensuring that every Nappa Dori product is unique.
How should I care for my leather bag?
To maintain the longevity of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a specialized leather conditioner every few months and storing it in the provided dust bag when not in use.
Do you offer international shipping?
Yes, we ship our handcrafted collections worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
What is your return policy?
We accept returns on unused and unpersonalized items within 14 days of delivery. Please ensure all original packaging and tags are intact. Please note that bespoke or monogrammed items are final sale.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you provide repair services for Nappa Dori products?
We take pride in our craftsmanship and offer a one-year warranty on manufacturing defects. For wear and tear beyond the warranty period, we offer repair services at a nominal fee to help your piece last a lifetime.